Returns and Exchanges
FREE Standard Shipping On Orders $60 + FREE Returns
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    To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

    Common Return Questions

    1. What items are returnable? Within 14 days of receipt of your shipment
    • In original condition
    • Unwashed and Unworn
    • In the original packaging

    2. What items are non-refundable? - Free gifts or promotional items
    3. Are there any charges for return?
    • There is no charges for return
    • Original shipping charges is non-refundable
    • You are responsible for return shipping charges
    4.How do I return?
    Email us at sales[at]porque.tv with your full name, order number and we will get back to you shortly.

    How soon will I get my refund?
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.


    Still have questions? Email us at sales@porque.live with your full name, order number and we will get back to you shortly.